Greenlight Planet is a US venture-backed, award winning social enterprise driven by a mission to empower under-electrified communities with access to clean and affordable solar lighting. To date, more than 3 million households in low-income off-grid communities use Greenlight's Sun King™ line of solar home lighting solutions.
JOB VACANCIES
1. JOB TITLE: Telesales Call centre agent.
Location: Arusha, Tanzania
Deadline: 25th September 2020
JOB DESCRIPTION
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Reporting to: Customer service manager
RESPONSIBILITIES:
▪︎ Contacting potential or existing customers to inform them about a product or service using scripts.
▪︎ Answering questions about products or the company\Asking questions to understand customer requirements and close sales.
▪︎ Direct prospects to the field sales team when needed.
▪︎ Enter and update customer information in the database.
▪︎ Take and process Product quantity in an accurate manner.
▪︎ Handle grievances to preserve the company’s reputation.
▪︎ Go the “extra mile” to meet sales quota and facilitate future sales.
▪︎ Keep records of calls and sales and note useful information.
DESIRED CHARACTERISTICS:
▪︎ Proven experience as telesales representative or other sales/customer service role.
▪︎ Maximum two years experience in a similar role.
▪︎ Proven track record of successfully meeting sales quota preferably over the phone.
▪︎ Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
▪︎ Ability to learn about products and services and describe/explain them to prospects.
▪︎ Excellent knowledge of English.
▪︎ Excellent communication and interpersonal skills.
▪︎ Cool-tempered and able to handle rejection.
▪︎ Outstanding negotiation skills with the ability to resolve issues and address complaints.
▪︎ Ability to remain calm under pressure.
▪︎ Professional tone.
NICE TO HAVE:
▪︎ Degree a plus.
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders
HOW TO APPLY
2. JOB TITLE: Debt collection Executive
Location: Arusha, Tanzania
Deadline: 25th September 2020
JOB DESCRIPTION:
We are seeking a dedicated Collection Agent to assist our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.
Reporting to: Customer service Manager
RESPONSIBILITIES:
▪︎ Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts.
▪︎ Negotiate payment terms and methods when right party is reached.
▪︎ The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
▪︎ Overcome stalls and objections & suggest money sources for debt payment. Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
▪︎ Greenlight Planet Job Description- Customer Service Executive
▪︎ Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.
▪︎ May advise management regarding collection strategy effectiveness for various portfolios.
▪︎ May help resolve higher level disputes.
▪︎ Take escalated calls from level I and II collectors.
▪︎ Performs other duties as assigned.
▪︎ Updating the account details of customers and resolving pending customer issues.
MUST HAVES:
▪︎ Previous experience in debt collections, or a related role is preferred
▪︎ Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
▪︎ Computer literate a MUST
▪︎ Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
▪︎ Employee has contact with individuals within their department and extensive external contact with consumers
NICE TO HAVE:
▪︎ Any degree
Recruitment for this position is part of a very special project called the Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the Carbon Trust. If you are hired for the position, not only will you join your new company but you will also become a part of the OGTI Clean Energy Leaders’ Community. This includes mentorship, peer network support, online training and other exclusive resources, as well as follow up over the length of your contract. Apply today, begin a career in the renewable energy industry with your new company, and become a part of the OGTI Clean Energy Leaders
HOW TO APPLY
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