And what’s it like to work here?
We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
JOB VACANCIES
1. JOB TITLE: Enterprise Support Executive
Location: Dar es salaam, Tanzania
Role Purpose
● To ensure all daily after sales post-paid services are met.
● To ensure all services are done within agreed SLA.
Job Responsibility
Key accountabilities:
● Attending all issues escalated to EBU support help desk within the agreed SLA
● Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
● Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
● To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
● To support Mpesa Billers desk when required
Core competencies, knowledge and experience
● Strong analytical skills
● 2+ years’ experience industry or functional experience.
● Excellent communication skills
● Strong stakeholder engagement
● Strong customer service and customer satisfaction ethos.
Delivering results.
● Interpersonal skills
● Excellent communication skills
● Telecommunications experience would be advantageous.
Technical/professional qualifications:
● Diploma in Business Administration, Economics, Marketing or its equivalent.
Skills
● Ownership
● Building Rapport
● Resilience
● Expert Advice
● Expert Communication
HOW TO APPLY
2. JOB TITLE: Senior Legal Specialist
Location: Dar es salaam, Tanzania
Role Purpose
Senior Legal Specialist responsible to manage and provide corporate legal services as in-house counsel in the Legal team and endeavour to provide effective link between the team and internal and external stakeholders in all legal matters.
Job Responsibility
Key accountabilities;
● Working in collaboration with all levels of management to guarantee availability of valid and appropriate contracts for all areas of business.
● Negotiate, draft and review all contracts and other legal documents in the Division in line with Company Delegation of Authority
● Timely provision of legal advice and support to the Company pertaining to various business issues as and when needed.
● Overseeing execution of contracts in line with legal and regulatory policies and procedures.
● Representing the company in courts and other dispute resolution mechanisms.
● Managing all disputes and litigation involving the Company and ensure availability of records and relevant reports.
● Ensuring legal policies and procedure are in place and updated to confirm with company legal requirement.
● Carrying out any other duty as may be assigned by the Company
● Managing consumer complaints and provide feedback to the Tanzania Regulatory Authority (TCRA) and the Bank of Tanzania (BOT)
● To provide appropriate link management between the Legal Division and the internal and external stakeholders
Core competencies, knowledge and working experience
● Very good knowledge of legal concepts, techniques and principles
● Experience in handling complex corporate and commercial transactions and or projects
● High level of computer literacy exceptionally conversant with Word
● Excellent interpersonal skills and customer and business oriented approach
● Strong communication skills, fluency in English and Kiswahili and ability to interact with other team members
● Outstanding ability to apply knowledge of Law and advise Management accordingly.
● Effective Contract Management Skills
● At least three years’ experience in telecommunication industry or any FMCG or busy corporate legal service-providing law firm
Technical/professional qualifications:
● A holder of Bachelor of Laws from a recognized university,
● A Registered Advocate of the High Court of Tanzania and Courts sub-ordinate thereto for not less than 5 years’ experience.
Skills
● Legal Negotiation
● Governance
● Legal Innovation
● Legal and Regulatory Knowhow
● Drafting Advice and Solutions
● Risk and Compliance
HOW TO APPLY
READ ALSO OTHER JOBS BELOW:
