JOB VACANCIES
1. JOB TITLE: Customer Service Executive
Location: Arusha,Tanzania
Deadline: 16th October 2020
Job description
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Duties and Responsibilities
● Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
● Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
● Conducting product and service quality surveys with customers and recording feedback from time to time;
● Generating leads for the sales team by screening callers and identifying potential sales opportunities;
● Supporting the collection of payments by regularly contacting dormant and defaulting customers;
● Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
● Working with multiple sales teams and cross-functional teams seamlessly;
Must-haves
● Good communication skills with fluency in both written and spoken English
● Local language preferences - Swahili
● Strong interpersonal skills
● Maximum 2 years experience in a similar role
● Basic Microsoft- Excel skills
Nice-to-haves
● Bachelor’s Degree in Business-related courses - Sales, Marketing or Customer Service Management
HOW TO APPLY
2. JOB TITLE: Telesales Call centre agent.
Location: Arusha, Tanzania
Deadline: 15th October 2020
Job description
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Duties and Responsibilities
● Contacting potential or existing customers to inform them about a product or service using scripts.
● Answering questions about products or the company\Asking questions to understand customer requirements and close sales.
● Direct prospects to the field sales team when needed.
● Enter and update customer information in the database.
● Take and process Product quantity in an accurate manner.
● Handle grievances to preserve the company’s reputation.
● Go the “extra mile” to meet sales quota and facilitate future sales.
● Keep records of calls and sales and note useful information.
Desired Characteristics:
● Proven experience as telesales representative or other sales/customer service role.
● Maximum two years experience in a similar role.
● Proven track record of successfully meeting sales quota preferably over the phone.
● Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
● Ability to learn about products and services and describe/explain them to prospects.
● Excellent knowledge of English.
● Excellent communication and interpersonal skills.
● Cool-tempered and able to handle rejection.
● Outstanding negotiation skills with the ability to resolve issues and address complaints.
● Ability to remain calm under pressure.
● Professional tone.
Nice to have
● Degree a plus.
HOW TO APPLY
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