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JOB VACANCY
JOB TITLE: Airport Service Agent
Location: Dar es salaam, Tanzania
Job Summary
We have an exciting opportunity to join our team as an Airport Service Agent. This role is based at our station in Dar Es Salam, Tanzania. You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
● Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
● Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
● Assisting the Duty Officer in handling company materials and records Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
● Ensuring passengers are assisted smoothly through airport facilities
● Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
● Supervising GHA staff during all flights to ensure QR standards of service quality is maintained
● Organizing check-in counters and coordinating documentation issues
Qualifications:
● You will need a High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment
● Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
● Fluent (written and spoken) English langauge skills.
● Ability to work shifts, including weekends.
● The right to live and work in Tanzania.
APPLICATION INSTRUCTIONS:
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