Tigo Tanzania is the leading innovative telecommunication company in the country, distinguished as a fully-fledged digital lifestyle brand. Offering a diverse product portfolio in voice, SMS, high-speed internet and mobile financial services, Tigo has pioneered innovations such as Facebook in Kiswahili, TigoPesa App & iOS users, Tigo Music (Deezer) and East Africa’s first cross-border mobile money transfer with currency conversion.
With the certain knowledge that only constant innovation will keep them on top, Millicom keeps creating greater shareholder value; applying their concept of “demand more” is how they do business and retain their position as digital lifestyle leaders in some of the most unique and challenging markets
JOB VACANCY
JOB TITLE: Senior Revenue Assurance Analyst, MFS
Job Country: Tanzania
JOB PURPOSE
● To provide operational risk management support to the Mobile Financial Services Business with emphasis on ensuring end to end continuous transaction monitoring.
● To ensure mobile financial services systems are audited and reviewed to help businesses identify system loopholes, bugs, system errors, transaction errors, process weaknesses analysing all elements of the transaction.
● To put in place systems and processes to minimize the risk of transactional and system errors and loopholes.
● To provide the management risk awareness and advice on transactional/operational risks in different sectors and new businesses such us but not limited to Tigo Cash, Bill payments, Microfinance, Micro Insurance, International Remittances
CORE RESPONSIBILITIES
● Responsible for identifying and tracking MFS leakages and establish the value added to the business as a result of prevention.
● Perform verifications for all MFS transactions being disputed by customer, agents and business partners for refunds
● Responsible for all system accounts reconciliation on opening, movement and closing balances as per established reconciliation KPIs
● Put in place alarms on the MFS transaction for tracking and monitoring illegal activities and ensure proper actions are taken to correct and prevent future fraud from happening.
● Perform end to end review of MFS business to identify risk areas and were applicable new controls to be introduced.
● Undertake product assurance for all MFS products and conduct margin analysis of all products to establish profitability over time
● Execution of all internal controls provided for MFS business on RA domain on time and accurate and ensure all issues are resolved on time.
● Provide and assure correctness of revenue reports and associated direct and indirect costs on approved intervals
● Preparation of all MFS RA reports required by management and supervisor
QUALIFICATION AND EXPERIENCE
● Bachelor’s Degree (or equivalent) in any of the IT fields or computer engineering
● Minimum of 3 years work experience in related field
● Experience in database management in Oracle/SQL
● Work experience in analytics and auditing is an added advantage
This position is open to people: Local
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