BACKGROUND:
KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya and all associate companies.
The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries.
JOB VACANCY
JOB TITLE: Transaction Monitoring And Dispute Management Executive
Location: Dar es salaam, Tanzania
Job Summary
● Drive the bank's digital strategy
● Engaging actively in ensuring card fraud risk management through monitoring of the card risk systems and reports, follow up and ensure resolution of the card related queries both on Issuing and acquiring, preparation of relevant reports, interactive flow of services and system parameters in-consistencies identification and system fix identification.
Job Duties and Responsibilities:
● Monitoring of card fraud both on acquiring and issuing, through various application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) and any other system available.
● Resolving ECRM/ITSM Card related queries
● Resolving of all card related queries emanating from e-mail, direct line requests, social media, and liaison with customer service/contact center on resolution.
● Daily monitor online transactions and resolve all issues related to 3D authorization
● Work closely with sales team on obtaining supporting documents for disputed card transactions and ensure they are submitted to the relevant stakeholders.
● Actively follow up on recovery of chargebacks from merchants with support from the sales and ensure all over dues are recovered.
● Oblige to any other job as assigned from time by the line manager
Qualifications:
Particulars | Detail | Specific Field or Qualification | Need Type4 |
Education | Bachelor’s Degree | Bachelor in Banking/Finance or equivalent | RQ |
Professional Qualifications | IT Related certification | ES | |
Master’s Degree | Management | AA |
Experience:
Total Minimum No of Years’ Experience Required | 2 |
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