WASSHA Incorporation; provide the rental device and charging service using clean energy. Our mission is to provide power to the people through Kiosks, WASSHA provides a whole new experience for people in off-grid areas with affordable, accessible and safe electricity.
WASSHA is starting the multiple trials of new businesses to construct the eco-system which can supply the smart experience with people through various approaches.
JOB VACANCY
JOB TITLE: Customer Service Officer
Location: Dar es salaam, Tanzania
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Duties and Responsibilities
● Deal directly with customers either by telephone, electronically or face to face.
● Respond promptly to customer inquiries.
● Handle and resolve customer complaints.
● Obtain and evaluate all relevant information to handle product and service inquiries.
● Provide pricing and delivery information.
● Perform customer verifications.
● Set up new customer accounts.
● Process orders, forms, applications and requests.
● Organize workflow to meet customer timeframes.
● Direct requests and unresolved issues to the designated resource.
● Manage customers’ accounts.
● Keep records of customer interactions and transactions.
● Record details of inquiries, comments and complaints.
● Record details of actions taken.
● Prepare and distribute customer activity reports.
● Maintain customer databases.
● Manage administration.
● Communicate and coordinate with internal departments.
● Follow up on customer interactions.
● Provide feedback on the efficiency of the customer service process.
● And any other duties that may be assigned by your supervisor.
Qualifications:
● Diploma, PR degree or equivalent.
● Experience of not less than two years.
● Knowledge of customer service principles and practices.
● Knowledge of relevant computer applications.
● Ability to type.
● Knowledge of administrative procedures.
● Numeric, oral and written language applications.
● Product knowledge.
Key Competencies:
● Interpersonal skills.
● Communication skills – verbal and written.
● Listening skills.
● Problem analysis and problem-solving.
● Attention to detail and accuracy.
● Data collection and ordering.
● Customer service orientation.
● Stress tolerance.
APPLICATION INSTRUCTIONS:
Interested individuals should submit their applications to: recruit@tz.wassha.com
Indicating:
● Why you think you qualify for this post
● Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
● Names and contacts of three referees who have supervised you in your previous working history
Telephone calls will not be entertained.
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