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JOB VACANCY
JOB TITLE: Service Delivery Manager
Location: Dar es salaam, Tanzania
Job Summary
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the Technical and financial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
Duties and Responsibilities:
● Work closely with and secure customer contract fulfillment
● Collaborate and maintain relationships
● Distribute information to internal partners and call out delivery Issues
● You will stay up to date with financial data
● Identify new business opportunities 24/7 support in emergency situations
Qualifications:
● Min. Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
● Min 10 years of working experience and at least 5 years of Service Delivery Management experience.
● E2E knowledge of Telecom Network including Radio, Core, and Revenue Management Nodes
● Financial analysis skills
● Negotiation and argumentation
● You possess PROPS-C process and hardware services knowledge
● Change and improvement management skills
● You will promote knowledge sharing and mentoring
● Trade compliance knowledge
● Responsible for delivering results & meeting customer expectations
● You will drive Entrepreneurial & Commercial Thinking
● Leading & Supervising Deciding & initiating action
● You are capable of coping with pressures & setbacks
● Promote networking
You should also have
● Very good leadership and management skills
● Excellent social skills and strong customer orientation
● Self-motivated and teammate.
● Ability to adapt to change
● Ability to work under pressure
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